• When the client brings an equipment to be repaired, a control number will be given, whose number will be requested when removing the equipment in question.

​

• The revised or repaired equipment will only be delivered to the main customer, that is, to the customer who took it to repair. If for any reason the client cannot go to pick it up, they will be granted a "Green Permit" so that another person can pick it up with a signed authorization and a copy of the identity card of both the client and the authorized person. Our authorized technical teams are the ones who will deliver the equipment in question.

​

• Each piece of electrical equipment or part that enters our laboratory, whether for review or repair, has components sensitive to use and / or wear that may have had it and is exposed to collateral failures (due to the use of heat, tests  or handling) for which some parts will not support their repair and / or revision, for which the client accepts that in some cases not only the initial fault is repaired but also other collaterals may appear, Tangerine Computer is not responsible if this happen.

​

• All equipment received by this technical service company, for repair and / or revision purposes, will be considered used, therefore, all equipment or electronic part that has been repaired is in a trial period for at least 24 hours, after its departure and commissioning, the client accepts that in said period his part or part may stop working, limiting liability  of Tangerine Computer to the new repair of this and not to inconveniences, collateral damages that this can give rise.

• Some of the technical services on cell phones will be charged before the repair. Example: The release of bands. Also repairs cannot be canceled once I have entered the process, in our system (NO EXCEPTION).

​

• In some of our services, a guarantee will be given, the time of which varies according to the equipment and the problem it has, apart from if a solution to the problem is not generated with the guarantee, a money back of 50% of the value of the repair will be given. The maximum time of a guarantee will consist of 30 days and will only be valid exclusively for the fault repaired by the company and as long as the repair has not been violated, misused or touched by unauthorized third parties; as well as the warranty would be modified if the customer does not pay the total cost or agreed in a timely manner on the repair of the equipment in question, therefore, the company will determine the new management of the warranty.

​

• IMPORTANT: When the customer has been informed of the problem of the equipment or the successful repair, they will have 30 calendar days, counted from the date hereof (that is, since the customer is informed), either to withdraw it or to their respective repair, otherwise it will mean abandonment of the equipment, therefore, we are not responsible for equipment left more than 30 days, whether or not they are repaired. If you have questions about this, please contact us.

​

• All revisions have an accessible cost for the client, whether or not the equipment has a solution.

​

• When there is a promotion or discounts, only one (1) per person will be valid.

​

• Any revision and / or repair is carried out according to the arrival shift and requires time (Our purpose is to provide you with the best technical service). Please we ask for your patience.

​

• Home services will only be offered in central locations, it will have a fixed cost for 1 hour, after that hour you will be charged an additional% for each hour that continues to pass until the end of the service.